FAQ
Q: Can I sell my own luxury items through your platform?
A: Yes, we offer consignment services. Contact our team for more details on how to sell your luxury items through our platform.We are about to launch our live sales event on Instagram, follow our instagram and stay tuned.
Q: Do you offer a warranty or guarantee on secondhand luxury items?
A: While we may not offer warranties, we provide a certificate of authenticity with each purchase, ensuring that the item is genuine and has passed our authentication process.
Q: Are the secondhand luxury items in good condition?
A: We provide detailed descriptions and high-resolution images of each item, showcasing their condition transparently. Any imperfections are clearly disclosed.
S:
pristine with no visible wear
SA:
excellent with minimal signs of wear
A:
minor signs of wear
B:
moderate signs of wear
BC:
moderate signs of wear with ****call-out
Q: What happens if I receive a secondhand luxury item that differs from its online description?
If you encounter any discrepancies, contact our customer service and we will promptly address the issue.
Q: How do you ensure the authenticity of your secondhand luxury items?
We have 10 years of professional experience in luxury item authentication and having partnership with the authoritative third-party certification organization"Entrupy"to provide credible authentication certificates.
Q: Are the prices negotiable for secondhand luxury items?
We occasionally offer promotions or special price. Contact us thru chat Bot on our web for any ongoing discounts or special prices for Live customer services.
Q: What brands do you carry in your secondhand luxury market?
A: Our inventory includes a wide range of prestigious luxury brands, such as Hermes, Chanel, Louis Vuitton, Gucci, Dior, Goyard, Burberry, Bottega Veneta, Prada, Celine, Bvlgari...and more. Carefully curated for quality and authenticity.
Q: Can I return a secondhand luxury item if it doesn't meet my expectations?
All Sales are Final unless Seel Assurance is purchased in the order.
Q: How often is your secondhand luxury inventory updated?
A: Our inventory is regularly updated with new additions. Follow us on Instagram or subscribe to our newsletter for the latest updates.
Q: How is my personal information handled during the purchase process?
A: We prioritize the security and confidentiality of your information. Our website uses secure payment gateways to ensure the safety of your personal details.